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  • Dennis Snow to offer tips on customer service

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    A former customer service leader for Walt Disney World® will speak in North Platte on March 23.
    Dennis Snow will give a presentation at 9 a.m. in the McDonald-Belton Theater on the North Platte Community College South Campus. Tickets to the event are $20 each and can be purchased by calling 535-3678.
    “Area businesses have a chance to set the bar high on creating customer experiences,” said Angela Raby, area director of the Mid-Plains Center for Enterprise. “Dennis’ training is proven to teach businesses the tricks of a customer service master and get their teams excited about the process.”   
    Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed a passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
    Snow began his Disney career in 1979 as a front-line attractions operator. He managed various operating areas in the park as he advanced through the company, learning and applying the skills it takes to run a world-class, service-driven organization.
    Snow launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T and Coca Cola. During that time, he presented to audiences in locations around the world such as South Africa, Australia, Mexico, England and Argentina. The division quickly became the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100 percent.
    Snow also spent several years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team.
    While there, he coordinated the Disney Traditions program, which is universally recognized as a benchmark in corporate training. In his last year with Walt Disney World®, Dennis’ leadership performance was ranked in the top three percent of the company’s leadership team.
    Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Huntington Bank, BMW Financial Services, Florida State University and Johns Hopkins Hospital.
    His articles appear in a number of industry publications, and he is a featured guest “expert” on customer service on several business news-talk radio shows. He is the author of the book, “Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life.”
    Snow’s visit to North Platte is possible thanks to Mid-Plains Community College, the Mid-Plains Center for Enterprise and the Mid-Nebraska Community Foundation. 
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